Refund policy

Thank you for choosing 4Foldr! We strive to ensure your complete satisfaction with every purchase. If, for any reason, you need to initiate a return, please carefully review our refunds and returns policy below:

  1. Returns Accepted: We accept returns within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

  2. Original Condition: To be eligible for a return, the product must be unused, undamaged, and in its original condition, including all original packaging, tags, and accessories. Please handle the product with care and keep it in the same condition as you received it.

  3. Free Return Shipping: We understand that returning items can be inconvenient, so we offer free return shipping for eligible returns within the designated timeframe. Contact our customer support team to initiate the return process and receive a prepaid shipping label.

  4. No Restocking Fee: We do not charge any restocking fees for eligible returns. You will receive a full refund for the returned item(s) as long as they meet our return policy requirements.

  5. Final Sale Items: Please note that our refunds and returns policy does not apply to items marked as "final sale." Final sale items are non-returnable and non-refundable unless they arrive damaged or defective.

Return Process:

To initiate a return, please follow these steps:

a. Contact our customer support team within the 30-day return period, providing your order details and the reason for the return.

b. Our customer support team will guide you through the return process, provide a return authorisation, and assist with arranging the free return shipping label.

c. Pack the product securely in its original packaging, including all accessories, and affix the provided shipping label to the package.

d. Drop off the package at a designated shipping location or schedule a pickup with the shipping carrier. e. Once we receive the returned item and confirm that it meets our return policy requirements, we will initiate the refund process.

Refund Process:

Upon receiving and inspecting the returned item(s), we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.

If you have any questions or need further assistance regarding our refunds and returns policy, please contact our customer support team, and we will be happy to assist you.

Please retain your original order confirmation and any communication related to your purchase for reference.

Note: Our refunds and returns policy is subject to change without prior notice. Please refer to the policy in effect at the time of your purchase.